Online booking for customer appointments.

Calendar view for technicians and resources.

Automatic reminders for customers via SMS, email, or push notifications.

Integration with external scheduling platforms (e.g., Google Calendar).

Customer profiles with contact details, service history, and preferences.

Communication tracking (emails, calls, messages).

Loyalty programs and promotional offers.

Feedback collection and analysis.

Create, assign, and track service jobs.

Real-time job status updates.

Technician and resource allocation.

Workflow automation for approvals and job progress.

Real-time tracking of inventory levels.

Automated restocking alerts.

Vendor management and procurement.

Integration with barcode or RFID scanning for stock updates.

Generate invoices automatically based on completed services.

Accept multiple payment methods (cash, credit/debit cards, online payment gateways).

Tax calculations and compliance with local regulations.

Payment reminders and tracking of overdue payments.

Customizable dashboards with key performance indicators (KPIs).

Detailed reports on revenue, technician performance, and customer satisfaction.

Forecasting tools for demand, inventory, and sales trends.

Export reports to formats like Excel, PDF, etc.

Create and manage work orders.

Track parts and labor costs associated with each job.

Digital signatures for job approval.

Integration with mobile apps for on-the-go updates.

Automated notifications for service updates.

Real-time communication tools for staff and customers.

SMS/email alerts for upcoming appointments or service completion.

Escalation management for unresolved issues.

Technician profiles with skills, certifications, and availability.

Performance tracking and reporting.

Route optimization for on-site services.

Mobile access for technicians to update job status and capture customer signatures.

Mobile app for technicians and staff.

Cloud-based storage for seamless access across locations.

Offline mode for remote or on-site operations.

Tracking warranties for services and parts.

Claim submission and approval workflows.

Notifications for warranty expirations.

Integration with third-party tools (ERP, accounting software, CRM).

API support for custom integrations.

Compatibility with payment gateways and communication platforms.

Store and manage customer documents (invoices, agreements, service history).

Attach images, videos, or other files to work orders.

Templates for commonly used documents.

Centralized management of multiple service locations.

Cross-branch customer and inventory data sharing.

Performance comparison across branches.

Role-based access control.

Data encryption and backup.

Compliance with local and industry-specific regulations (e.g., GDPR).

Post-service feedback collection.

Net Promoter Score (NPS) tracking.

Tools to address and resolve customer complaints.

Email and SMS marketing campaigns.

Discount and coupon management.

Customer segmentation for targeted marketing.

Track and manage tools and equipment.

Maintenance schedules for service center assets.

Depreciation tracking.

Customizable workflows for approvals, reminders, and escalations.

Automated assignment of tasks based on technician skills or availability.

Predefined templates for recurring tasks.

Ticketing system for customer inquiries and complaints.

Knowledge base for FAQs and troubleshooting.

Knowledge base for FAQs and troubleshooting.

Configurable modules to fit specific business needs.

Scalability to grow with the business (e.g., adding branches or users).

Monitoring energy and resource consumption.

Tools for recycling or waste management tracking.

Reporting on eco-friendly practices.